Returns & Refunds Policy

Last updated: 7th July 2026

This Returns & Refunds Policy applies to purchases made through Beauty Perfections.

Please read this policy before placing an order.

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1. Contact Details

• Beauty Perfections

• Website: www.beautyperfections.shop

• Email: info@beautyperfections.co.uk

• Location: Bournemouth, Dorset, United Kingdom

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2. Your Legal Rights

Nothing in this policy affects your statutory rights.

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If you are purchasing as a consumer online, you may have the right to cancel your order within 14 days of receiving your goods, unless an exemption applies.

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If you tell us you wish to cancel within the cancellation period, you usually then have 14 days to return the item.

Some products and services may have different rules, especially digital products, personalised orders, hygiene-sensitive items, services that have already started, business-to-business orders and specialist machine purchases.

3. Physical Products

If you wish to return a physical product, please contact us within 14 days of receiving your item.

To be eligible for a return, the item should usually be:

• Unused

• Unopened where hygiene is relevant

• In original packaging

• In resaleable condition

• Complete with all accessories, manuals, leads, parts and free gifts

• Returned safely and securely

You may be responsible for return postage unless the item is faulty or incorrect.

4. Items That May Not Be Returnable

We may not be able to accept returns for:

• Used items

• Opened hygiene-sensitive products

• Products damaged after delivery

• Products missing parts or packaging

• Custom orders

• Special-order machines

• Digital downloads once accessed

• Online course materials once accessed

• Training manuals once issued

• Services already started with your agreement

• Business-to-business purchases where cancellation rights do not apply

• Items not returned within the required timeframe

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5. Faulty or Damaged Items

If your item arrives faulty, damaged or incorrect, please contact us as soon as possible.

Please include:

• Your name

• Order number

• Description of the issue

• Photos or videos of the item

• Photos of the packaging

• Any error messages or faults shown

We will review the issue and advise the next steps. This may include repair, replacement, refund, supplier support, manufacturer assessment or return instructions.

6. Machines and Specialist Equipment

Aesthetic machines and specialist equipment are high-value professional products. Some machines may be ordered specifically for you or shipped from a supplier/manufacturer.

Because of this, cancellation, return and refund terms may vary depending on:

• Whether the machine has been ordered from the supplier

• Whether the machine has been customised

• Whether the machine has been dispatched

• Whether the machine has been used

• Whether the purchase is consumer or business-to-business

• Manufacturer terms

• Supplier terms

• Training/package inclusions

• Warranty terms

Please contact us before purchasing if you are unsure about return terms for a specific machine.

7. Training Courses

Training course payments, deposits and booking fees may be non-refundable once your place has been reserved.

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This is because your booking may involve administration, preparation, reserved trainer time, course materials, venue/model arrangements and loss of availability to other students.

Where possible, we may allow a course date transfer subject to notice, availability and our Training Terms & Conditions.

8. Digital Products and Online Courses

Digital products may include online courses, manuals, templates, videos, downloads, forms, business resources and training materials.

Once digital content has been accessed, downloaded, emailed or issued, refunds may not be available unless required by law.

You may be asked to confirm that you want access to begin immediately and understand that this may affect cancellation rights.

9. Refund Processing

Approved refunds will usually be made to the original payment method. Refund times depend on your bank or payment provider.

We may reduce a refund if an item has been used, damaged, handled more than necessary, returned incomplete, or returned in a condition that affects resale value.

10. How to Request a Return or Refund

Please email: info@beautyperfections.co.uk

Include:

• Your full name

• Order number

• Item purchased

• Date received

• Reason for return

• Photos or videos if relevant

Please do not return items without contacting us first, as we may need to provide specific return instructions.

11. Return Address

Please use a tracked service and keep proof of postage.

Beauty Perfections is not responsible for returns lost in transit.